Shipping & Returns Policy
Shipping Policy
Processing Time
Orders are processed within standard business timelines unless otherwise stated.
Delivery Timelines
Delivery timelines are indicative and vary based on location and logistics conditions.
Delays caused by weather, courier disruptions, or force majeure events are beyond our control.
Shipping Charges
Shipping fees are calculated at checkout based on delivery location and order weight/value.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping details.
If delivery fails due to:
Incorrect address
Customer unavailability
Refusal to accept delivery
Additional charges may apply.
Transit of Live Plants
Live plants are securely packed to withstand transit. Temporary stress during shipping is natural and typically resolves with proper care.
Returns Policy
No Routine Returns
We do not offer returns or exchanges for change of mind or incorrect selection.
Eligible Claims
Damaged, defective, or missing items must be reported within:
48 hours for plants
72 hours for non-perishable items
Documentation Required
To process a claim, please provide:
Order number
Clear photos/videos of the issue
Images of packaging
Description of the issue
Resolution
Approved claims are resolved via store credit only.
Store credit terms:
Reverse logistics costs will be deducted
Valid for 12 months
Non-transferable
Not redeemable for cash
Refunds are issued only where legally mandated.
Contact
Email: info@midorigarden.com
Phone: +91 9677126998
